| Field | Type | Desc |
|---|---|---|
| id | string | Subotiz dispute ID |
| channel_dispute_id | string | Channel dispute ID |
| merchant_id | string | Merchant ID |
| order_id | string | Order ID |
| payment_channel | string | Payment channel |
| payment_method | string | Payment method |
| dispute_status | string | Dispute status: inquiry_needs_response - merchant needs to respond (inquiry) inquiry_under_review - under review (inquiry) case_closed - case closed needs_response - merchant needs to respond under_review - under review won - dispute won lost - dispute lost open - unresolved pending_customer_response - pending customer response needs_response_appealable - merchant needs to respond (appealable) |
| dispute_reason | string | Dispute reason: unauthorized product_not_received product_unacceptable credit_not_processed duplicate subscription_canceled unrecognized incorrect_charge_amount payment_by_other_methods remittance_processing_error others |
| order_amount | string | Order amount |
| order_currency | string | Order currency |
| dispute_amount | string | Dispute amount |
| dispute_currency | string | Dispute currency |
| dispute_create_time | string | Dispute creation time |
| dispute_update_time | string | Last update time |
| dispute_due_time | string | Response due time |