Event List
Event Object
| Field | Type | Description | Example |
|---|---|---|---|
| id | string | Subotiz dispute ID | 583570323576728234 |
| channel_dispute_id | string | Channel-side dispute ID | dp_1OqFkP2eZvKYlo2C |
| merchant_id | string | Merchant ID | 100010 |
| order_id | string | Trade order ID | order_1769076135405830680 |
| payment_channel | string | Payment channel | stripe |
| payment_method | string | Payment method | card |
| dispute_status | string | Dispute status:inquiry_needs_response - Awaiting merchant response (inquiry)inquiry_under_review - Under review (inquiry)case_closed - Closedneeds_response - Awaiting merchant responseunder_review - Under reviewwon - Dispute wonlost - Dispute lostopen - Openpending_customer_response - Awaiting customer responseneeds_response_appealable - Awaiting merchant response (appealable) | needs_response |
| dispute_reason | string | Dispute reason:unauthorized - The customer did not authorize the purchaseproduct_not_received - The customer did not receive the product or serviceproduct_unacceptable - The product or service does not match the descriptioncredit_not_processed - A promised refund or credit was not processedduplicate - The transaction was duplicatedsubscription_canceled - The subscription was canceledunrecognized - The customer does not recognize the transactionincorrect_charge_amount - The charged amount is incorrectpayment_by_other_methods - The customer paid through another methodremittance_processing_error - Remittance processing issueothers - Other reasons | unauthorized |
| order_amount | string | Order amount | 100.00 |
| order_currency | string | Order currency | USD |
| dispute_amount | string | Dispute amount | 100.00 |
| dispute_currency | string | Dispute currency | USD |
| dispute_create_time | string | Dispute creation time (RFC3339) | 2026-03-15T08:30:00Z |
| dispute_update_time | string | Last update time (RFC3339) | 2026-03-15T08:30:00Z |
| dispute_due_time | string | Response due time (RFC3339) | 2026-03-22T08:30:00Z |
Example
{
"id": "583570323576728234",
"type": "v2.disputes.created",
"created": "2026-03-15T08:30:00Z",
"data": {
"id": "583570323576728234",
"channel_dispute_id": "dp_1OqFkP2eZvKYlo2C",
"merchant_id": "100010",
"order_id": "order_1769076135405830680",
"payment_channel": "stripe",
"payment_method": "card",
"dispute_status": "needs_response",
"dispute_reason": "unauthorized",
"order_amount": "100.00",
"order_currency": "USD",
"dispute_amount": "100.00",
"dispute_currency": "USD",
"dispute_create_time": "2026-03-15T08:30:00Z",
"dispute_update_time": "2026-03-15T08:30:00Z",
"dispute_due_time": "2026-03-22T08:30:00Z"
}
}
{
"id": "583570323576728235",
"type": "v2.disputes.updated",
"created": "2026-03-18T10:15:00Z",
"data": {
"id": "583570323576728234",
"channel_dispute_id": "dp_1OqFkP2eZvKYlo2C",
"merchant_id": "100010",
"order_id": "order_1769076135405830680",
"payment_channel": "stripe",
"payment_method": "card",
"dispute_status": "under_review",
"dispute_reason": "unauthorized",
"order_amount": "100.00",
"order_currency": "USD",
"dispute_amount": "100.00",
"dispute_currency": "USD",
"dispute_create_time": "2026-03-15T08:30:00Z",
"dispute_update_time": "2026-03-18T10:15:00Z",
"dispute_due_time": "2026-03-22T08:30:00Z"
}
}